Dr. Timothy Staats

"Dear Empire Plumbing/Electrical I normally have service men come to my home for repairs..the work is done... I pay the bill and I go on with my life. Yesterday two of your electricians came to my house for what I would consider an expensive job...($1102)....and I could have finished the day in a bad mood...but their professionalism, courtesy and knowledge had a smile on my face and I asked their permission to contact you to tell you my satisfaction. The careful inspection of my electrical lines in my garage probably saved me from a fire due to my own poor workmanship They twisted every connection, double checked everything they did and confirmed that it worked when it was done. They were a pleasure to work with, being honest as well as humorous and frankly as a former teacher, they taught me a few things about wiring that will be useful in the future. Please be sure that their supervisor receives a copy of my letter complimenting their job well done."