Empire Care

Why People Choose Us

Over the years what we have learned about what people want is that people want peace of mind. They want to know that when they choose us as their comfort provider that we’re going to deliver exactly what it is that we say we’re going to deliver. Always a free estimate.

That there’s no chance that you’re taking a risk, that there’s no chance that you could be making a mistake in choosing us, that there’s no way that you can lose in choosing us to perform these services for you today. Because of this need for Peace of Mind we offer rock solid guarantees for your home plumbing repairs, home air conditioning repairs and your home electrical repairs.

365 Day Test Drive

800.261.7971

We want you to test drive your New Home Comfort System through all four seasons to make sure that it meets and exceeds all of your expectations.

You’ll be using your new Home Comfort System through the cold and clammy winter season, you’ll get to drive through the sneezing, sniffling asthma season, spring, you’ll get to cruise through the hot and muggy "I can’t sleep at night" summer season and finally your going to be able to triumph through the cold and flue season, fall.

After you’ve passed through all of these seasons only then do have to make a decision. If you're not satisfied with the performance of the system, if for any reason or if for no reason whatsoever you are not satisfied with this system, give us call and we will refund 100% of your investment and we’ll give you interest.

Why do you think no other company will give you this type of guarantee?

This guarantee applies to just about all home plumbing repairs, home air conditioning repairs, home heating repairs and home electrical repairs

100% Satisfaction Guarantee

What our 100% satisfaction guarantee says is that if you are not 100% satisfied with what we’ve performed, then we’ll make any modification necessary.

We'll make any modification required to gain your 100% satisfaction, up to and including replacing the equipment or refunding your money, all of your money. It’s not just our goal, 100% Satisfaction, it’s your right as a consumer. If you’re not satisfied, were not satisfied.

Your home's plumbing, heating, air conditioning and electrical systems will work perfectly.

800.261.7971

$250 No Frustration Guarantee

If we can't make to your home to work on a covered repair within 24 working hours of notification of a problem we will pay you $250 for your frustration.

We are better, we are cleaner, we are faster and we have better guarantees than any other home repair company here in Southern California.

We stand behind everything we do.

10 Year Parts Guarantee

We give 10 years parts guarantee on nearly every item we provide and install. You shouldn't be obligated to pay for heating and air conditioning replacement parts that wear out under warranty and you shouldn't be obligated to jump through the hoops that the heating and air conditioning manufacturers have put up to prevent you from exercising your warranties.

Better - Cleaner - Faster 800.261.7971 - Call Now

10 Year Labor Guarantee

Our 10 year guarantee on home plumbing, home electrical, home heating and home air conditioning says that you can't pay a single penny for any covered repair for the first 10 years. This guarantee is unmatched in the plumbing industry, the electrical industry and the heating and cooling industry.

Comfort Certified - Factory Trained 800.261.7971 - Call Now

10 Year No Lemon Heating and Cooling Firebox Guarantee

If the heat exchanger or firebox on your home heater or home furnace fails in the first 10 years we will replace the entire furnace for you at no charge. No shipping, no handling, no warranty and no labor charges. This includes code required upgrades. No charge means absolutely no charge. No other company offers this rock solid guarantee.

Quality Work - Unmatched Service 800.261.7971 - Call Now

Double Your Money Back Savings Guarantee

If your new system doesn't save you every bit, or more, money in utility bills that we promise, we will pay you twice the difference of the savings.

We are so confident that we will install your new heating and cooling system properly that we back it up in writing. We've been helping people just like you in homes just like yours with all their electrical problems, all their plumbing problems, all their heating problems and all their air conditioning problems for decades. We know what we are doing and that is going to save you money, guaranteed.

5 Year No Lemon Home Heating and Cooling Guarantee

If your compressor, the main component of your home air conditioning system, fails two times in the first 5 years we are not just going to replace that compressor with a new one.

That's something the other companies do. We are going to remove the complete outdoor condensing unit and replace it with a brand new complete unit. No one deserves a lemon air conditioning system and a home air conditioning system that doesn't work properly isn't a comfort system. Great service, great prices. Call 1.877.247.6426

800.261.7971

No matter what plumbing, heating, air conditioning or electrical problems

No matter what plumbing, heating, air conditioning or electrical problems you are having, you cannot possibly go wrong by having us come to our home for a free estimate to help you out.

It simply isn't possible. Call now for your free home repair estimate and find out the level of service that you have been missing all these years.

800.261.7971

Testimonial

After 20 Years In Business You Can Get Quite A Reputation

“I would like to thank your company for sending me your service technician to come back to solve my problems. I have has this problem for a long time, people just did not find a right way to solve it.
Thank you so much”

Jeannie Honng

Empire cares

2017-05-01T06:35:52-07:00

Jeannie Honng

https://www.empirecares.com/testimonials/jeannie-honng/

“As a new customer of Empire, I was impressed with Tim’s knowledge of his products. He thoroughly explained to me the various models and their features and helped me to make the right” decision.
I look forward to working with Time and Empire in the future.
Sincerely,”

Russell Waddell

Empire cares

2017-05-01T06:40:18-07:00

Russell Waddell

“As a new customer of Empire, I was impressed with Tim’s knowledge of his products. He thoroughly explained to me the various models and their features and helped me to make the right” decision. I look forward to working with Time and Empire in the future. Sincerely,”

https://www.empirecares.com/testimonials/russell-waddell/

“This is a note to express my thanks to Dana. Dana came to my house on a repair call. The water line on my water heater was leaking and he knew the problem right away. Very quick, very polite and to the point….I like that.”

Jim Nickels

Empire cares

2017-05-01T06:41:04-07:00

Jim Nickels

https://www.empirecares.com/testimonials/jim-nickels/

“Wow-what a great experience. No heat for three days-Gas Company was a waste of time. Calling a service company is always scary…but not this time.

Lance showed up, he was professional, courteous, identified the problem immediately and fixed it. He did not waste a minute of my time or his.

Thank Empire for living up to your ad. I will pass on the good experience to my neighbors.”

Dave Kinsky

Empire cares

2017-05-01T06:41:33-07:00

Dave Kinsky

“Wow-what a great experience. No heat for three days-Gas Company was a waste of time. Calling a service company is always scary…but not this time. Lance showed up, he was professional, courteous, identified the problem immediately and fixed it. He did not waste a minute of my time or his. Thank Empire for living up to your ad. I will pass on the good experience to my neighbors.”

https://www.empirecares.com/testimonials/dave-kinsky/

"They were courteous and very professional through out the whole two and one half days that it took to complete a very monumental task. They were there when they said they would be and they diligently stayed on the job. I hope I do not have any more problems at home of that nature again for awhile, but it is comforting to know that if I should, I'll have a professional organization to solve it for me. "

Sincerely, Curtis Holland

Empire cares

2017-05-01T06:41:58-07:00

Sincerely, Curtis Holland

https://www.empirecares.com/testimonials/curtis-holland/

"Your plumbing technician, Jerome, came to my home, removed the old bathroom sink water faucet and installed a new water faucet in its place. I want to let you know how impressed I was with Jerome. He was, at all times that he was in my home, polite, courteous and professional. His work was done well, and his service was excellent. Any time I may need to call a plumber in the future, I will call Empire, because of Jerome, and I will certainly request that he be the plumbing technician sent to my home!"

Thanks, Shari Lakin

Empire cares

2017-05-01T06:42:38-07:00

Thanks, Shari Lakin

https://www.empirecares.com/testimonials/shari-lakin/

"The person who answered the phone at Empire Plumbing had such a pleasant greeting and sounded so calm; it seemed to give me a sense of relief. Sometimes the simple things really do matter. When Larry came to the house, that sense of relief grew and I felt that I had called the right company. His professional behavior was appreciated, and his expertise was evident as he walked us through the issues that we were facing: A Slab leak, dangerous water pressure levels, etc. We sensed that Larry was a down-to-earth guy who was advising us in the same manner that he would a family member. I cannot express what a relief it is to feel that you have someone in your home that cares about what they’re doing, and about how you feel. It made a very unpleasant experience a little more bearable."

Thank-you, Rob & Luisa Freytag

Empire cares

2017-05-01T06:43:09-07:00

Thank-you, Rob & Luisa Freytag

https://www.empirecares.com/testimonials/rob-luisa-freytag/

"Red Alert! ! ! ! ! Red Alert! ! ! ! ! !
This no complaint! ! ! ! ! This is a note of thanks to all those men who came out and did an absolutely tremendous job for us! ! ! ! We would like for the powers that be at empire to recognize all of the following for a wonderful job! ! ! !

Supervisor. . Lance and his helper daniel, also the two electricians, valtimore and his helper john. . . .

For your information over the years i have lived in anaheim and i have of necessity contacted many service firms but your people are exceptional! ! ! !
At this point i will say to you thanks again and you certainly have my permission to give all these dudes a raise! ! ! ! !
May god bless you all this day and forevermore. . . . . . . . . . . "

BILL AND ANNE JACKSON

Empire cares

2017-05-01T06:43:44-07:00

BILL AND ANNE JACKSON

"Red Alert! ! ! ! ! Red Alert! ! ! ! ! ! This no complaint! ! ! ! ! This is a note of thanks to all those men who came out and did an absolutely tremendous job for us! ! ! ! We would like for the powers that be at empire to recognize all of the following for a wonderful job! ! ! ! Supervisor. . Lance and his helper daniel, also the two electricians, valtimore and his helper john. . . . For your information over the years i have lived in anaheim and i have of necessity contacted many service firms but your people are exceptional! ! ! ! At this point i will say to you thanks again and you certainly have my permission to give all these dudes a raise! ! ! ! ! May god bless you all this day and forevermore. . . . . . . . . . . "

https://www.empirecares.com/testimonials/bill-and-anne-jackson/

"To the folks at Empire:

Many thanks to everyone at Empire for the great job you did on our central heating and a/c installation. We are very happy with the quality of the installation. Special thanks to Tim for his above-and-beyond effort to get the job going, and special thanks to Eddie who did a great job as crew-chief. Eddie's attention to detail and attention to our preferences was top-notch, and we really do appreciate his efforts very much."

Thanks again, Sabine and Robert Bryttegard

Empire cares

2017-05-01T06:44:36-07:00

Thanks again, Sabine and Robert Bryttegard

"To the folks at Empire: Many thanks to everyone at Empire for the great job you did on our central heating and a/c installation. We are very happy with the quality of the installation. Special thanks to Tim for his above-and-beyond effort to get the job going, and special thanks to Eddie who did a great job as crew-chief. Eddie's attention to detail and attention to our preferences was top-notch, and we really do appreciate his efforts very much."

https://www.empirecares.com/testimonials/sabine-and-robert-bryttegard/

"To whom it may concern,

I had my central heat/ac unit repaired, and was impressed by the knowledge and customer service displayed by service technician Ron Anderson #364. Ron was on time and very courteous. Ron immediately assessed the repair needs of my unit, and got the job done quickly. Ron also had a helper named John, which was courteous. With service technicians like Ron, your business can only grow and you will have a happy customer base. Due to the service I received from Ron, I am going to recommend Empire to everyone needing repair to an A/C unit. "

Thank you, Carlos Martin

Empire cares

2017-05-01T06:45:37-07:00

Thank you, Carlos Martin

"To whom it may concern, I had my central heat/ac unit repaired, and was impressed by the knowledge and customer service displayed by service technician Ron Anderson #364. Ron was on time and very courteous. Ron immediately assessed the repair needs of my unit, and got the job done quickly. Ron also had a helper named John, which was courteous. With service technicians like Ron, your business can only grow and you will have a happy customer base. Due to the service I received from Ron, I am going to recommend Empire to everyone needing repair to an A/C unit. "

https://www.empirecares.com/testimonials/carlos-martin/

"Good afternoon...

My family is very pleased with the quality of service received today as your technicians repaired an electrical problem affecting my air conditioning unit. We had the pleasure of being assigned Alex Chacon, Luis Melendez, and Robert Gascon. The three technicians arrived on time, performing the work efficiently and well while maintaining a professional, courteous manner.

We have used your company's services in the past and although the pricing can be a bit on the high side, the quality is unparalleled. As a result, we don't mind paying a little extra for the guarantee of a job well done by qualified professionals.

Congratulations on having such well-trained, polite technicians working for your company."

Christina Kalogris

Empire cares

2017-05-01T06:46:12-07:00

Christina Kalogris

"Good afternoon... My family is very pleased with the quality of service received today as your technicians repaired an electrical problem affecting my air conditioning unit. We had the pleasure of being assigned Alex Chacon, Luis Melendez, and Robert Gascon. The three technicians arrived on time, performing the work efficiently and well while maintaining a professional, courteous manner. We have used your company's services in the past and although the pricing can be a bit on the high side, the quality is unparalleled. As a result, we don't mind paying a little extra for the guarantee of a job well done by qualified professionals. Congratulations on having such well-trained, polite technicians working for your company."

https://www.empirecares.com/testimonials/christina-kalogris/

"Hello Jim!

I wanted to send you a message of appreciation personally to thank you for your teams help and support with adding an electrical outlet for my plasma TV this week in Irvine! I wanted to let you know that they all deserve thanks and recognition for their customer service and professionalism when they came out to my house! Dean came out on Monday 2/26 and his team of installers out on Tuesday 2/27 (Valtimor and John). They used drop cloths, booties, and had patience with answering all of my questions regarding the installation, and were very careful and did a great job! I was very happy with the work that they did and wanted you to recognize them all! They deserve a great perk for their hard work!"

Sincerely and much appreciation!

Audrey Pablo

Empire cares

2017-05-01T06:46:50-07:00

Audrey Pablo

"Hello Jim! I wanted to send you a message of appreciation personally to thank you for your teams help and support with adding an electrical outlet for my plasma TV this week in Irvine! I wanted to let you know that they all deserve thanks and recognition for their customer service and professionalism when they came out to my house! Dean came out on Monday 2/26 and his team of installers out on Tuesday 2/27 (Valtimor and John). They used drop cloths, booties, and had patience with answering all of my questions regarding the installation, and were very careful and did a great job! I was very happy with the work that they did and wanted you to recognize them all! They deserve a great perk for their hard work!" Sincerely and much appreciation!

https://www.empirecares.com/testimonials/audrey-pablo/

"Dear Empire:

I just wanted to commend you on your high quality of service, as performed today by Carlos & Luis.
They arrived on time and worked diligently until the job was completed. They conducted themselves in a friendly, professional, and polite manner at all times. They worked quietly so as not to disturb members of our household. They took care of our property and completely cleaned up when the job was finished.

Carlos was extremely knowledgeable about every aspect of our electrical problems, and we felt confident in choosing him right from the start without even having to get a 2nd estimate. He gave us several choices of what we could do to solve our problems, taking into consideration our concern about costs. And for the first time in twenty years of owning this house, we can now run our window a/c and do laundry at the same time! We can actually blow dry our hair while someone is using the microwave! We are very happy! :)

Thank you so much for providing such excellent service, in every way, as exhibited by Carlos and his partner. We now know who to call for any future electrical and plumbing needs we may have."

Thanks again, Diane & Richard Morgan

Empire cares

2017-05-01T06:48:11-07:00

Thanks again, Diane & Richard Morgan

"Dear Empire: I just wanted to commend you on your high quality of service, as performed today by Carlos & Luis. They arrived on time and worked diligently until the job was completed. They conducted themselves in a friendly, professional, and polite manner at all times. They worked quietly so as not to disturb members of our household. They took care of our property and completely cleaned up when the job was finished. Carlos was extremely knowledgeable about every aspect of our electrical problems, and we felt confident in choosing him right from the start without even having to get a 2nd estimate. He gave us several choices of what we could do to solve our problems, taking into consideration our concern about costs. And for the first time in twenty years of owning this house, we can now run our window a/c and do laundry at the same time! We can actually blow dry our hair while someone is using the microwave! We are very happy! :) Thank you so much for providing such excellent service, in every way, as exhibited by Carlos and his partner. We now know who to call for any future electrical and plumbing needs we may have."

https://www.empirecares.com/testimonials/diane-richard-morgan/

"Dear Empire Plumbing/Electrical

I normally have service men come to my home for repairs..the work is done... I pay the bill and I go on with my life. Yesterday two of your electricians came to my house for what I would consider an expensive job...($1102)....and I could have finished the day in a bad mood...but their professionalism, courtesy and knowledge had a smile on my face and I asked their permission to contact you to tell you my satisfaction. The careful inspection of my electrical lines in my garage probably saved me from a fire due to my own poor workmanship They twisted every connection, double checked everything they did and confirmed that it worked when it was done. They were a pleasure to work with, being honest as well as humorous and frankly as a former teacher, they taught me a few things about wiring that will be useful in the future. Please be sure that their supervisor receives a copy of my letter complimenting their job well done."

Thank You, Dr. Timothy Staats

Empire cares

2017-05-01T06:49:14-07:00

Thank You, Dr. Timothy Staats

"Dear Empire Plumbing/Electrical I normally have service men come to my home for repairs..the work is done... I pay the bill and I go on with my life. Yesterday two of your electricians came to my house for what I would consider an expensive job...($1102)....and I could have finished the day in a bad mood...but their professionalism, courtesy and knowledge had a smile on my face and I asked their permission to contact you to tell you my satisfaction. The careful inspection of my electrical lines in my garage probably saved me from a fire due to my own poor workmanship They twisted every connection, double checked everything they did and confirmed that it worked when it was done. They were a pleasure to work with, being honest as well as humorous and frankly as a former teacher, they taught me a few things about wiring that will be useful in the future. Please be sure that their supervisor receives a copy of my letter complimenting their job well done."

https://www.empirecares.com/testimonials/dr-timothy-staats/

Empire cares